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Shipping Policy
Last updated: July 6, 2026
Thank you for shopping at Chameleon Game Shop (chameleongameshop.com). This Shipping Policy explains how we process, package, and deliver your orders.
1. Worldwide Shipping
We proudly ship to customers worldwide via UPS. Shipping options and estimated delivery times will be shown at checkout based on your location.
2. Processing Time
Many of our items, including mini figures and 3D printed products, are made to order. Please allow 3–7 business days for production before your order is shipped. Ready-made items (such as tees and stickers) are typically processed within 1–3 business days.
You will receive a confirmation email once your order has shipped, along with tracking information.
3. Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Domestic (USA) | 3–5 business days |
| International (Europe) | 7–14 business days |
| International (Asia) | 10–20 business days |
| International (Other) | 10–20 business days |
Please note these are estimates and not guarantees. Delivery times may be affected by customs processing, local courier delays, holidays, or other factors beyond our control, and do not include our order processing time above.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Occasionally, we may offer free shipping promotions — any such offer will be clearly stated on the Site.
5. Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing an order.
6. Order Tracking
Once your order ships, you will receive a UPS tracking number via email. Please allow 24–48 hours for tracking information to update after your order has shipped.
7. Lost, Delayed, or Missing Packages
- If your tracking shows your package as delivered but you haven’t received it, please check with neighbors, your local post office, or building management first.
- If your package appears lost or significantly delayed, please contact us at admin@chameleongameshop.com and we will do our best to assist you, including contacting UPS or offering a resolution.
- Chameleon Game Shop is not responsible for delays caused by customs, natural disasters, or courier issues beyond our control, but we will always try to help resolve the situation.
8. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at admin@chameleongameshop.com — we’ll do our best to update it before shipment.
9. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at admin@chameleongameshop.com with photos of the damaged item and packaging. Please refer to our Refund and Returns Policy for next steps.
10. Contact Us
If you have any questions about shipping, please contact us at:
Email: admin@chameleongameshop.com
Website: chameleongameshop.com
Store: Chameleon Game Shop
This Shipping Policy is provided as a general template and does not constitute legal advice. Actual processing and delivery times may vary.